Frequently Asked Questions STEEL
Here you’ll find all the answers to your questions.
WHAT IS THE DELIVERY FEE?
Delivery fee is 12,90 EUR for for orders delivered by local ground courier in the European Union, 19 EUR for orders delivered by DHL Express in the European Union and 39 EUR is for orders delivered outside the European Union by DHL Express. This does not apply to Russia, where we have to use Russian Post. DHL is not allowed in Russia.
WHAT ARE THE PAYMENT OPTIONS?
a) PayPal
b) Credit card payment
c) Bank transfer
WHAT IS THE WARRANTY PERIOD?
The period for submitting a claim for all shoe styles purchased from us is 24 months.
DO THE SHOES HAVE TO LAST THROUGHT THE ENTIRE WARRANTY PERIOD?
The warranty period and the product lifespan are different terms. Product lifespan is determined, inter alia, by the manner and intensity of use and may not be identical to the warranty period. For example, with intensive use, footwear wears out faster than with occasional use – in this case, the lifespan of the sole and thus the shoe is shorter than the warranty period. Also, insufficient maintenance or improper use significantly reduce its lifespan.
ARE ALL PRODUCTS AVILABLE IMMEDIATELY?
All products that can be added to the cart are available immediately. If this is not possible, it means that the products are not currently in stock.
DO YOU DELIVER WORLDWIDE?
Yes, we are able to deliver to any country. For each area, visit our website language versions.
IS IT POSSIBLE TO RETURN MY STEEL BOOTS IF THEY DO NOT SUIT ME OR IF I HAVE OTHER RESERVATIONS?
All information regarding claims and returns can be found in the Returns and Claims section.
DO I HAVE TO SUBMIT A CLAIM FOR THE BOOTS IMMEDIATELY AFTER A MANUFACTURING DEFECT EMERGES?
Claims must be submitted as soon as the problem occurs. Any delay in the claim procedure may continue to worsen the defect and may result in the claim being rejected.
DO YOU HAVE ANY MORE QUESTIONS?
