Frequently Asked Questions

1. What is dead line for the order in normal working days?
All orders made before 11:00 am CET working day we send on the same day and the delivery schedule applies which you can find in our SHIPPING section. Orders made on Saturday, Sunday or Public Holiday we send on Monday or the next working day.

2. How can I follow my package?
Once we prepare package and submit all information to the DHL express system, you get a link where you can track status of your order to your email address.

3. What to do if boots do not fit or I do not like them or there is any other problem?
In this case write us an email about the problem and we send you courier of DHL to pick up the boots to address you give us and we start to solve any kind of problem. Solution depends on country you are sending from, problem you have and other circumstances. We can exchange the boots, send new ones or give money back. But you need not to send them or do anything, we always do that for you.

4. How can I pay for my order?
You may pay via PayPal - by clicking the "PayPal Checkout" button. After choosing Paypal Checkout, they are options to pay direct PayPal from Pay Pal account or credit card if you do not have PayPal account.
If you do not want to pay PayPal or a credit card, you may click bank transfer button and pay to our bank account IBAN: SK43 0200 0000 0014 6792 6557 SWIFT: SUBASKBX, in this case, do not forget to use payment reference number, that is the number of your order.